Here is a simple guide to help you get started with outsourcing

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HERE IS A SIMPLE GUIDE TO HELP YOU GET STARTED WITH OUTSOURCING

Before you start outsourcing your business, here is a simple guide

• Employee Roles and Responsibilities
• Using the BPO Directory, identify your vendor’s services
• Consult and seek advice from experts
• Consultation on Accelerator Outsourcing

In the first section of this paper, we discuss some of the steps you should take before hiring an outsourcing company.

It is not enough to hear about outsourcing services and its benefits in order to fully dive into this valuable practice. The steps below will help you prepare for this journey, and you will be guided in making the right choices if you take the time to assess yourself and your team.

As a result of following these steps, you will be able to maximize the benefits of outsourcing your business and avoid unnecessary trial-and-error expenses.

Identify your employees’ roles and responsibilities

Identify and examine the roles and responsibilities of all your current employees. Assess whether they can still perform the tasks you plan to outsource.

Taking this step meticulously may require a lot of your attention. Any misinterpretation may result in tension within your team.

Today, multitasking is a common practice in corporate life. Rarely does an employee perform only one task, which is an advantage for employers.

In addition, filling your employees’ plates with more than they can handle has many drawbacks. This is where business outsourcing processing comes into play.

You may be able to delay your major outsourcing plan for a while if some of your company’s non-core functions can still be handled by some of your staff members.

In your office, for example, one of your machine operators could also be assigned as the primary IT troubleshooter for minor computer issues.

As your business grows, so do the responsibilities of your team members.

In the said example, there will come a time when the machine operator may already be burdened by the bulk of his work and his other responsibilities. He may become inefficient as a result of taking on another side task, such as fixing computers.

As a business owner, you should be aware that employee health and satisfaction are also important factors in maintaining a company’s success.

Knowing the responsibilities of each of your employees will allow you to adjust and make decisions for the benefit of all.

It might be time to outsource some of the less critical duties if everyone is already too preoccupied with numerous work functions.

BPO companies help you relieve your employees of non-core tasks within their area of expertise. This is how the BPO industry works, and you should take advantage of it.

Outsourcing has two benefits:

1. As a result, your team can focus on the primary work you assigned them.
2. By letting a team of specialists handle those minor tasks, you get peace of mind.

Understand your employees’ roles and the weight of their current responsibilities so that you can arrive at a better and more sensible decision for your company.

Using the BPO directory, identify your vendor’s services

Learning more about the BPO industry is the next step after understanding what outsourcing is and assessing the strength of your team. A particular area to ponder is the different kinds of services BPO companies offer to their clients. In order to do this, you need to check online BPO directories that are relevant to your company’s industry.

The scope of business process outsourcing has grown to such a level these days that it presents a variety of opportunities for companies in any field. Outsourcing was previously associated with the manufacturing industry when BPO companies helped in many facets of the supply chain.

There are many other industries where outsourcing is used today, such as automotive and industrial, IT, banking, capital markets, energy, technology, communications, and media, travel, among others.

A vendor can also be identified by listing down a set of standards you want a specific BPO firm to meet before being hired, especially in the areas of health, public service, utilities, and retail.

First of all, you need to ask yourself why you want to outsource? After you complete step 1 as explained above, this question will be easier to answer.

Prior to listing out your expectations on an outsourcer, you need to be clear about your purpose.

It is important to clearly define the core values and attributes of your business in addition to setting goals. It is not enough to know what outsourcing in business is, but it is more important to know how it can be used in a way that fits in with the culture and purpose of your team.

Choosing the right vendor means finding one that can seamlessly adapt to your principles and philosophies. You don’t want a third party entity to taint the brand you have worked so hard to build.

Send each vendor a formal invitation letter, which includes a request for information (RFI) regarding the BPO company’s list of expertise. After creating these standards or criteria, it’s time to invite the vendors you have prequalified during research.

When meeting with each vendor, let them know your objectives, goals, and purpose. During this meeting, you should be in control and able to clearly communicate what you want. You should state all of your expectations before making a final decision.

There are many times when vendors take the lead during these meetings. They present all of their strategies and plans on how companies work, but fail to establish the client’s needs. Yes, there is a time for that, but let them know and understand your agenda first before they suggest anything.

Although you have the option of hiring multiple vendors to handle different functions, contracting just one provider would save you money.

Lastly, before deciding, do your research on your vendor of choice. Find out if all their answers to your questions are legitimate. Read reviews online to find out what their track record is.

Ask the outsourcing firm’s former and current clients about its services and results. Are they effective? Do they bring your desired results? Are they easy to work with?

It is now time to draft the contract between you and the chosen outsourcing company if the outcome of your final investigation is positive.

To identify your vendor, follow these steps:

1. Find qualified service providers in your niche by searching online BPO directories.
2. Based on your company’s mission, vision, and core values, list down the standards you expect from these BPO firms.
3. You should invite each vendor to a meeting. Here, you can explain your goals and expectations to each vendor.
4. Check the background of your vendor of choice. If everything looks good, then sign the contract.

Experts in the field should be consulted and advised

Seek professional advice if you are still uncertain about how to prepare for outsourcing.

The following guide provides the basics of outsourcing, but there is still a lot more to learn. Working closely with an expert can prevent you from wasting energy, time, and resources.

The role of a consultant involves providing expert advice on the specifics of outsourcing, from the beginning of the process through its implementation and beyond.

With the help of one, you will understand everything you need to know about outsourcing, what BPO companies do, and how outsourcing jobs should be handled.

In addition, outsourcing consultants provide unbiased, unbiased information and opinions about the industry. These experts provide the know-how, tactics, and customized assistance that your business needs to outsource successfully.

Consultation on Accelerator outsourcing

Outsource Accelerator (OA) offers unprejudiced resources and professional assessments of outsourcing options in the Philippines.

It is not only an outsourcing consultancy, but also an outsourcing directory, which means they are affiliated with a lot of BPO companies. OA covers almost all today’s industries and recommends BPO providers that are right for your company.

Startups and small to medium-sized businesses are OA’s focus. Many of these small companies, particularly in Western markets, have been able to reduce their labor costs through outsourcing with proper consultation, particularly those in Western markets.

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Outsource Calculator provides approximate savings of hiring outsourced staffing versus hiring locally and is provided for informational purposes only. It provides approximate pricing only and may not be accurate and should only be used as a guide and is not an official quote. You should not make any decisions based simply on the information provided. Outsource Calculator pricing is based on the typical employee salaries for each role, including all employee payroll taxes, government-mandated employee costs, employee technology required, office space, hardware costs, IT support, recruiting, training, onboarding, and all HR functions which provide a more accurate comparison with the outsourced staffing compared to local hiring.

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